Shipping policy
Last updated: 2026-09-29
Where we ship from and to
All orders are packed and dispatched from our warehouse in China. We currently ship to the United States, Canada, Mexico, the United Kingdom, Germany and other EU countries, and Australia.
If your country is not available at checkout, we are not able to ship there yet.
Order processing (dispatch) time
In-stock orders are dispatched within 2 business days.
- "Business days" means Monday to Friday, excluding public holidays in China. Orders placed on a weekend or a public holiday are processed starting the next business day.
- During Chinese public holidays (for example Lunar New Year) our warehouse is closed. We publish planned closure dates on this page in advance, and dispatch may take longer during those periods.
- Around peak periods (for example late November and December) dispatch can take a few days longer than the standard 2 business days.
- If an item needs a stock check, or turns out to be unavailable, we contact you before dispatch. You can then wait, swap the item, or cancel for a full refund.
This dispatch time is the part of the delivery process we control, so it is the part we commit to.
Delivery estimates
Delivery times below are estimates, counted from the date of dispatch — not guaranteed dates. International transit and customs clearance are handled by third parties and are outside our control.
| Destination | Typical delivery after dispatch |
|---|---|
| United States | 7–15 business days (about 2–3 weeks) |
| Canada | 10–18 business days |
| United Kingdom | 8–16 business days |
| Germany and other EU countries | 8–18 business days |
| Australia | 9–18 business days |
| Mexico | 12–25 business days |
- Addresses in remote or island regions may take longer than the range shown.
- Public holidays in your own country, and in transit countries, can add time.
- If tracking shows no movement for an unusually long period, see Lost or delayed parcels below.
Tracking
We email a tracking number when your order is dispatched. Please note:
- Tracking can show no movement for the first few days while a parcel moves between carriers.
- International tracking is not always scanned at every stage, so a gap in updates does not by itself mean the parcel is lost.
Shipping charges
Shipping is calculated at checkout based on your destination, the weight and size of the items, and the service you select. We do not add handling fees.
Import duties and taxes
Import duties and taxes are already included in the amount you pay at checkout for the destinations we ship to. You will not be asked to pay customs charges when your parcel is delivered.
- The total shown at checkout covers the goods, the shipping service and the applicable import charges.
- If a carrier ever asks you for a customs payment that should have been covered by us, contact us at the address below and we will sort it out with the carrier.
Undeliverable parcels and address accuracy
Please check your delivery address carefully before ordering. If a parcel is returned to us as undeliverable because the address was incorrect or incomplete, because nobody was available after the carrier's delivery attempts, or because delivery was refused, we will contact you. In that case:
- the original shipping cost is not refundable;
- reshipping, if you want it, may require an additional shipping payment.
Lost or delayed parcels
If tracking has not updated for 10 consecutive days, contact us at the address below with your order number. We will open an investigation with the carrier. If the carrier confirms the parcel is lost, we will reship the order or refund it in full — your choice.
Split shipments
If your order contains several items, they may be dispatched in more than one parcel. You are not charged extra for a split shipment, and each parcel gets its own tracking number.
Questions
Email urstogo@gmail.com with your order number and we will look into it. For return-related questions, see our Return & Refund Policy.