Contact information
Last updated: 2026-09-29
Who we are
URS2GO is an online store operated by Acesoft LLC. We sell consumer goods and accessories, and we ship from our warehouse in China to the destinations listed in our Shipping Policy.
How to reach us
- Customer support email: urstogo@gmail.com
- Returns and written correspondence:
URS2GO 1142 S. Diamond Bar blvd., #343 Diamond Bar, CA 91765 USA
Our support team is based in China and answers messages in English. We usually reply within 2 business days.
What we can help with
- Questions about a product before you buy: specifications, compatibility, what is included in the box.
- An existing order: status, tracking, address changes, cancellation.
- Delivery problems: delays, damage in transit, missing items.
- Returns and refunds — see our Return & Refund Policy first, then email us.
- Privacy requests: access to, correction of, or deletion of your personal data.
What to include when you contact us
- Your order number, for anything order-related.
- The product name (the title shown on the product page).
- Photos, if the item arrived damaged or is not what you ordered.
Including these from the start helps us resolve most issues in the first reply.